Support Center
  1. Support Center
  2. Smart Viewing Service Desk

Smart Viewing Service Desk

Welcome to the Smart Viewing Service Desk. If you are experiencing an issue, please use the form below to get in touch.

  • Report a missing property

    Tell us the property address and we'll help you find the missing tour

  • Report a bug

    Tell us the problems you're experiencing.

  • Service request

    Need help with account creation, password reset, process clarification or general questions? Select this to request assistance.

  • Suggest a new feature or improvement

    Let us know your idea for a new feature or improvement of an existing feature

Powered by Jira Service Management
{"xsrfToken":"9bc98499fc4a4a438929b783218a8cdedfd74cd0_lout","branding":{"id":"3","key":"svsd","name":"Smart Viewing Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c75948","headerLinkHoverBGColor":"#c75948","headerBadgeColor":"#c75948"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2db3eaa8-be5f-4b31-a3f9-4005bc4dedb2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjFkY2U3MC04ZTBiLTQ2M2UtODRmNC1lYThlNDhhMTc2NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkYjNlYWE4LWJlNWYtNGIzMS1hM2Y5LTQwMDViYzRkZWRiMiI6WyJyZWFkIl19LCJleHAiOjE3NTA4MzgyNzYsIm5iZiI6MTc1MDgzNzY3Nn0.8OttYDViYp7qarzsrqBhAAnf6a-CRzkmCD-KSIA6fJA&client=4f1dce70-8e0b-463e-84f4-ea8e48a17677&mode=fit","logoId":"2db3eaa8-be5f-4b31-a3f9-4005bc4dedb2","isLogoAvailable":true,"helpCenterTitle":"How can we help you today?","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"How can we help you today?","sharedPortalName":"Support Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#45a8d4","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"svsd","projectId":10038,"serviceDeskId":3,"name":"Smart Viewing Service Desk","description":"<p>Welcome to the Smart Viewing Service Desk. If you are experiencing an issue, please use the form below to get in touch.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"19","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[4],"key":""},{"id":"46","name":"Report a missing property","descriptionHtml":"","callToAction":"Report a missing property","introHtml":"<p>Tell us the property address and we'll help you find the missing tour</p>","icon":10497,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[4],"key":""},{"id":"14","name":"Service request","descriptionHtml":"","callToAction":"Service request","introHtml":"<p>Need help with account creation, password reset, process clarification or general questions? Select this to request assistance.</p>","icon":10469,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4],"key":""},{"id":"20","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Let us know your idea for a new feature or improvement of an existing feature</p>","icon":10498,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"21","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[46,19,14,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SVSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjFkY2U3MC04ZTBiLTQ2M2UtODRmNC1lYThlNDhhMTc2NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA4Mzg4NzYsIm5iZiI6MTc1MDgzNzY3Nn0.Za4_nJEsyafzRVLgx_WJpd51XT8loF2DROaFpWoLf3k","targetCollection":"upload-project-10038","endpointUrl":"https://api.media.atlassian.com","clientId":"4f1dce70-8e0b-463e-84f4-ea8e48a17677","tokenDurationInMins":20}},"sharedPortal":{"name":"Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=smartviewing","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9bc98499fc4a4a438929b783218a8cdedfd74cd0_lout","baseUrl":"https://smartviewing.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://smartviewing.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4f1dce70-8e0b-463e-84f4-ea8e48a17677","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b3baae3e9cfb495f847aa31dc8c6901e","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}