Jira Service Management

{"xsrfToken":"4babf0e1-ae82-4660-9de5-ce46017160ef_63b880a03ce7644ae3861e1419403c022acf9a5d_lout","branding":{"id":"5","key":"vs","name":"Vieweet Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#001d78","headerLinkHoverBGColor":"#001d78","headerBadgeColor":"#001d78"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2db3eaa8-be5f-4b31-a3f9-4005bc4dedb2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjFkY2U3MC04ZTBiLTQ2M2UtODRmNC1lYThlNDhhMTc2NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkYjNlYWE4LWJlNWYtNGIzMS1hM2Y5LTQwMDViYzRkZWRiMiI6WyJyZWFkIl19LCJleHAiOjE2NjQ4NjM0NjIsIm5iZiI6MTY2NDg2Mjg2Mn0.jatvE_vU9Hcm-vfarqSuRo02ciZd91P7e2bSkZfIXZM&client=4f1dce70-8e0b-463e-84f4-ea8e48a17677&mode=fit","logoId":"2db3eaa8-be5f-4b31-a3f9-4005bc4dedb2","isLogoAvailable":true,"helpCenterTitle":"How can we help you today?","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"How can we help you today?","sharedPortalName":"Support Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#45a8d4","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"5","key":"vs","projectId":10041,"serviceDeskId":5,"name":"Vieweet Service Desk","description":"Welcome to the Vieweet Service desk. If you are experiencing an issue, please use the form below to get in touch.","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"48","name":"3D Virtual Tour (dollhouse) orders","descriptionHtml":"","callToAction":"3D Virtual Tour (dollhouse) orders","introHtml":"Use this section if you have any problem or question with a dollhouse order","icon":10497,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[8],"key":""},{"id":"40","name":"Report a bug in the mobile App","descriptionHtml":"","callToAction":"Report a bug in the mobile App","introHtml":"Tell us the issue you're experiencing with the App.","icon":10476,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[7],"key":""},{"id":"47","name":"Report a bug in the web-platform (my.vieweet.com)","descriptionHtml":"","callToAction":"Report a bug in the web-platform (my.vieweet.com)","introHtml":"Tell us the issue you're experiencing with my.vieweet.com.","icon":10476,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[7],"key":""},{"id":"49","name":"Report an issue in the 3D editor","descriptionHtml":"","callToAction":"Report an issue in the 3D editor","introHtml":"Tell us the issue you're experiencing in building the dollhouse","icon":10479,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[8],"key":""},{"id":"41","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Need help creating an account, password reset, creating a virtual tour or you have general questions? Select this to request assistance.","icon":10469,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[7],"key":""},{"id":"42","name":"Suggest improvement or new feature","descriptionHtml":"","callToAction":"Suggest improvement or new feature","introHtml":"Let us know your idea for a new feature or for an improvement of an existing feature","icon":10498,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[7],"key":""},{"id":"44","name":"Any questions?","descriptionHtml":"","callToAction":"Any questions?","introHtml":"Let us know if you have any questions.","icon":10491,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"39","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Vieweet 360"},{"id":8,"name":"Dollhouse"}],"orderMapping":{"8":[48,49],"7":[40,47,41,42]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":40,"projectId":10041,"form":{"name":"Report a bug in the mobile App","descriptionHtml":"","callToAction":"Report a bug in the mobile App","intro":"Tell us the issue you're experiencing with the App.","instructions":"","icon":10476,"iconUrl":"https://smartviewing.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"What is the email address you use to access Vieweet?","description":"This is the account you use to log-in and use Vieweet, this will help us to to investigate your issue.","descriptionHtml":"This is the account you use to log-in and use Vieweet, this will help us to to investigate your issue.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","fieldId":"customfield_10043","fieldConfigId":"10185","label":"When did the issue occur?","description":"Pick the date and time when you experienced the issue.","descriptionHtml":"Pick the date and time when you experienced the issue.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10041","fieldConfigId":"10183","label":"What device are you using?","description":"You can select one or multiple options.","descriptionHtml":"You can select one or multiple options.","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Apple Smartphone","selected":false,"children":[]},{"value":"10021","label":"Apple Tablet","selected":false,"children":[]},{"value":"10022","label":"Android Smartphone","selected":false,"children":[]},{"value":"10023","label":"Android Tablet","selected":false,"children":[]}]},{"fieldType":"checkbox","fieldId":"customfield_10071","fieldConfigId":"10220","label":"What camera are you using?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10065","label":"Theta Z1","selected":false,"children":[]},{"value":"10066","label":"Theta V","selected":false,"children":[]},{"value":"10067","label":"Theta SC","selected":false,"children":[]},{"value":"10068","label":"Theta SC2","selected":false,"children":[]},{"value":"10069","label":"Theta S","selected":false,"children":[]},{"value":"10070","label":"Theta SC2 Biz","selected":false,"children":[]},{"value":"10071","label":"Other","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10072","fieldConfigId":"10221","label":"If “Other”, enter the camera name and model","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"What is the issue you are experiencing?","description":"Describe the issue(s) you're experiencing in as much detail as possible.","descriptionHtml":"Describe the issue(s) you're experiencing in as much detail as possible.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_10045","fieldConfigId":"10187","label":"What is the name or reference of the tour?","description":"What is the title/reference your tour is saved under (if applicable).","descriptionHtml":"What is the title/reference your tour is saved under (if applicable).","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10042","fieldConfigId":"10184","label":"What is the Virtual Tour URL?","description":"Paste the URL of the tour that has an issue (if applicable).","descriptionHtml":"Paste the URL of the tour that has an issue (if applicable).","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach screenshot(s) of the issue","description":"Please capture full-screen screenshots of the issue, including the my.vieweet URL in the address bar.","descriptionHtml":"Please capture full-screen screenshots of the issue, including the my.vieweet URL in the address bar.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","fieldId":"customfield_10063","fieldConfigId":"10211","label":"Have you experienced this issue before?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10048","label":"Yes","selected":false,"children":[]},{"value":"10049","label":"No","selected":false,"children":[]},{"value":"10050","label":"I don't remember","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/40","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/40","calendarParams":{"firstDay":1,"date":"2022-10-04T06:54:22+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjFkY2U3MC04ZTBiLTQ2M2UtODRmNC1lYThlNDhhMTc2NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NjQ4NjQwNjIsIm5iZiI6MTY2NDg2Mjg2Mn0.FwTYWVenWrCjyH25PHG32KQcWFjzq8z5qcoYw8DSh8g","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"4f1dce70-8e0b-463e-84f4-ea8e48a17677","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}