Jira Service Management

{"xsrfToken":"4babf0e1-ae82-4660-9de5-ce46017160ef_de3403c59af7953409936e1bd6a562d83e16e9f0_lout","branding":{"id":"5","key":"vs","name":"Vieweet Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#181929","headerLinkHoverBGColor":"#181929","headerBadgeColor":"#181929"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2db3eaa8-be5f-4b31-a3f9-4005bc4dedb2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjFkY2U3MC04ZTBiLTQ2M2UtODRmNC1lYThlNDhhMTc2NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkYjNlYWE4LWJlNWYtNGIzMS1hM2Y5LTQwMDViYzRkZWRiMiI6WyJyZWFkIl19LCJleHAiOjE2MTE0MDc1MTUsIm5iZiI6MTYxMTQwNjg1NX0.1GjWQ7m0S05iQhfrgEjjGxYenJmQ0dfSmUVOHi58sZ4&client=4f1dce70-8e0b-463e-84f4-ea8e48a17677&mode=fit","logoId":"2db3eaa8-be5f-4b31-a3f9-4005bc4dedb2","isLogoAvailable":true,"helpCenterTitle":"How can we help you today?","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"How can we help you today?","sharedPortalName":"Support Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#45a8d4","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"5","key":"vs","projectId":10041,"serviceDeskId":5,"name":"Vieweet Service Desk","description":"Welcome to the Vieweet Service desk. \nIf you are experiencing an issue, please use the form below to get in touch.","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"40","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://smartviewing.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[6],"key":""},{"id":"41","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://smartviewing.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"42","name":"Suggest improvement or new feature","descriptionHtml":"","callToAction":"Suggest improvement or new feature","introHtml":"Let us know your idea for a new feature.","icon":10498,"iconUrl":"https://smartviewing.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[],"key":""},{"id":"44","name":"Any questions?","descriptionHtml":"","callToAction":"Any questions?","introHtml":"Let us know if you have any questions.","icon":10491,"iconUrl":"https://smartviewing.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"39","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://smartviewing.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[40]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":40,"projectId":10041,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"Tell us the problems you're experiencing.","instructions":"","icon":10476,"iconUrl":"https://smartviewing.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"What is the email address you use to access Vieweet?","description":"This is the account you use to log-in and use Vieweet, this will help us to to investigate your issue.","descriptionHtml":"This is the account you use to log-in and use Vieweet, this will help us to to investigate your issue.","required":true,"displayed":true},{"fieldType":"datetime","fieldId":"customfield_10043","fieldConfigId":"10185","label":"When did the issue occur?","description":"Pick the date and time when you experienced the issue.","descriptionHtml":"Pick the date and time when you experienced the issue.","required":true,"displayed":true},{"fieldType":"checkbox","fieldId":"customfield_10041","fieldConfigId":"10183","label":"What device are you using?","description":"You can select one or multiple options.","descriptionHtml":"You can select one or multiple options.","required":true,"displayed":true,"values":[{"value":"10020","label":"Apple Smartphone","selected":false,"children":[]},{"value":"10021","label":"Apple Tablet","selected":false,"children":[]},{"value":"10022","label":"Android Smartphone","selected":false,"children":[]},{"value":"10023","label":"Android Tablet","selected":false,"children":[]},{"value":"10024","label":"Computer","selected":false,"children":[]}]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"What is the issue you are experiencing?","description":"Describe the issue(s) you're experiencing in as much detail as possible.","descriptionHtml":"Describe the issue(s) you're experiencing in as much detail as possible.","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10045","fieldConfigId":"10187","label":"What is the name or reference of the tour?","description":"What is the title/reference your tour is saved under (if applicable).","descriptionHtml":"What is the title/reference your tour is saved under (if applicable).","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10042","fieldConfigId":"10184","label":"What is the Virtual Tour URL?","description":"Paste the URL of the tour that has an issue (if applicable).","descriptionHtml":"Paste the URL of the tour that has an issue (if applicable).","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach screenshot(s) of the issue","description":"Please capture full-screen screenshots of the issue, including the my.vieweet URL in the address bar.","descriptionHtml":"Please capture full-screen screenshots of the issue, including the my.vieweet URL in the address bar.","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/40","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/40","calendarParams":{"firstDay":1,"date":"2021-01-23T13:01:55+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZjFkY2U3MC04ZTBiLTQ2M2UtODRmNC1lYThlNDhhMTc2NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTE0MDgxMTUsIm5iZiI6MTYxMTQwNjg1NX0.qwfJhb0wMC7-HAYlugOR0OiXkG6epTCEdp3um1pkGoM","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"4f1dce70-8e0b-463e-84f4-ea8e48a17677","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}